Regular Order Cancellations
Regular orders may be cancelled free of charge up to 48 hours before the scheduled delivery or pickup date, in which case a full refund will be issued.
For cancellations made within 48 hours of the scheduled delivery or pickup date, preparation and production may already be underway. In these cases, 50% of the amount paid will be refunded to account for ingredients and production costs already allocated to the order.
Cancellations on Custom Orders
The specifications, schedule, and payment terms for custom orders will be confirmed separately with the customer when the order is finalized.
Damaged, Incorrect, or Defective Orders
Bluebonnet Bakeshop may require the affected product to be returned in order to process an exchange or refund. When a return is required, Bluebonnet Bakeshop will cover the return shipping cost. Please do not discard a product for which inspection is required until you have received instructions from us.
Perishable Products
Bluebonnet Bakeshop products are freshly prepared foods produced according to our order schedule. Exchanges or refunds for customer-related reasons may be restricted where consumption, use, the passage of time, or other circumstances have substantially reduced the value of the product.
Nothing in this policy limits a customer's rights where cancellation, exchange, or refund is required under applicable law, including where products are defective, incorrectly supplied, or materially differ from their description or the customer's order.
Contact:
010-9586-8317